People are our most valuable asset, and First Vehicle Services will be there to deliver the value and care that customers expect and deserve. We understand fleet maintenance and work passionately and in partnership with customers and in the communities we serve. Safety is our way of life, not a trend.
First Vehicle Services is responsible on all levels:
Delivering on our promises to our customers is a core value that not only defines our integrity but differentiates us in the industry. Customer Service is engrained in the way we interact with our clients, how we maintain their fleet and how we handle our day-to-day responsibilities. First Vehicle Services is your fleet maintenance partner who takes care of the details and brings expertise unparalleled in the industry. We keep our customers, and the communities at the heart of everything we do.
Dedicated to Safety
“If you cannot do it safely—don’t do it!” is a statement that is ubiquitous in our facilities, our written documents, and lives at the heart of our philosophy. Our safety program has brought in top-level safety awards, including the National Safety Council’s “Green Cross for Safety.”
Supportive of Each Other
Our greatest strength is our people. At 120,000 employees worldwide, FirstGroup has a network unlike any other fleet maintenance company. We encourage open channels of communication, empower employees to make decisions, and nurture growth among peers.
Accountable for Performance
Working in coordination with you, our First Vehicle Services team, both local and corporate, will gain a clear understanding about our management direction and your fleet maintenance requirements. We ensure we are a professional and trustworthy company through:
Setting the Highest Standards
Our trademarked First Quality Management (FQM) Program goes beyond the basics of reporting data to provide a detailed analysis of current operational trends to promote efficiency, cost savings, and continuous improvement. Our FQM program sets the standards for an efficient and cost-effective service operation and ensures that First Vehicle Services optimizes maintenance service by doing it right the first time.
Optimistic, responsive, and confident, First Vehicle Services is uniquely positioned to provide tailored, innovative fleet maintenance solutions to customers. First Vehicle Services will be there; trust that we’ll be here for you today, tomorrow, and every day.